Terms of Service

Dialoqra is a hosted software service owned and operated by KS Creating CommV, registered in Belgium. Contact email: support@dialoqra.com. These Terms of Service govern the website, hosted application, collaborative workspaces, paid and free plans, beta or preview features, security controls, support interactions, and all related services, copies, backups, logs, and operational systems that we make available from time to time.

By creating an account, accepting an invitation, authenticating through a supported identity provider, accessing any workspace, starting a paid subscription flow, or otherwise using Dialoqra, you agree to these Terms of Service, the related Privacy Policy, and, where applicable, the Data Processing Addendum published for customer-controlled personal data. If you use Dialoqra for or on behalf of a company, studio, client, or other legal entity, you represent that you are authorized to bind that entity to these terms.

You must be at least 16 years old, legally capable of entering into a binding agreement, and permitted under the laws applicable to you to use the service. Dialoqra is designed for professional and creative workflows and is not offered as a regulated archive, escrow, fiduciary repository, disaster-recovery guarantee, or mission-critical safety system.

You are responsible for ensuring that your use of the service, your content, your purchases, and your collaboration practices comply with all laws, regulations, contracts, employment obligations, confidentiality duties, export restrictions, and intellectual-property rules that apply to you or to the organization on whose behalf you act.

The Free plan is available only to individual users and organizations with annual gross revenue below USD 100,000. You must provide accurate and current information about eligibility for the Free plan and must promptly upgrade or stop using the Free plan if you no longer satisfy that eligibility requirement.

Access to Dialoqra is tied to the email address and external authentication account used to sign in, such as a Google or Apple account. You must provide accurate, current, and complete information and keep it updated where needed.

You are solely responsible for protecting your email inbox, identity-provider account, recovery methods, connected devices, session access, and any multifactor authentication you enable. If your email account, login provider account, browser session, recovery channel, or device is compromised, an attacker may gain access to Dialoqra. You must notify us promptly if you suspect unauthorized access, credential theft, phishing, device loss, or any security event affecting your account.

Subject to these terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use Dialoqra for legitimate narrative design, dialogue graph editing, collaboration, workspace administration, and related internal creative or professional workflows.

Dialoqra, including its software, interfaces, databases, architecture, security systems, operational procedures, visual design, documentation, service-generated metadata, telemetry, audit trails, indexes, derived operational datasets, and all copies and backups maintained as part of the platform, is and remains the exclusive property of KS Creating CommV and its licensors. No right, title, or interest in Dialoqra is transferred to you except for the limited access right expressly granted by these terms.

You remain responsible for the legality of the dialogue graphs, notes, uploads, personal data, and other materials that you or your collaborators submit to the service, and for ensuring that you have every permission, notice, release, and legal basis needed to upload, host, process, share, export, and otherwise use that material through Dialoqra.

By submitting or generating content in Dialoqra, you grant KS Creating CommV a worldwide, non-exclusive, royalty-free, sublicensable right to host, copy, store, reproduce, process, format, index, analyze, adapt, transmit, display, migrate, back up, restore, quarantine, redact, disclose to subprocessors, and delete that content and related metadata to the extent reasonably necessary to provide, secure, support, improve, investigate, enforce, comply with law, or discontinue the service. The copies, derivatives, logs, indexes, and operational records maintained inside Dialoqra's systems are under the sole technical and administrative control of the operator as part of running the platform.

You must independently evaluate whether Dialoqra is suitable for your workflow, security posture, legal obligations, retention needs, and purchasing model. You must keep your own backups and exports of any material that matters to your business, clients, deadlines, intellectual property, or compliance obligations, and you must not rely on Dialoqra as your sole or final source of truth.

You must manage permissions carefully, invite only authorized people, remove access promptly when needed, secure your endpoints and local environments, verify the legality of any personal data or confidential information you upload, and promptly report suspected incidents. If you fail to maintain backups, access governance, endpoint security, or legal authority over uploaded material, you accept that resulting loss, disclosure, misuse, or claim is your responsibility and not ours.

Organization owners, administrators, and invite senders are responsible for inviting the correct people, assigning appropriate permissions, exporting or retaining their own records where needed, and promptly revoking access when a collaborator should no longer have it. If you invite someone by email address, you represent that you are authorized to share the relevant material with that person.

Authorized collaborators may view, modify, export, duplicate, overwrite, or delete workspace content according to the permissions granted to them. Dialoqra is not responsible for internal governance mistakes, collaborator disputes, invitations sent to the wrong person, failure to remove access, misuse by authorized users, or content handling decisions made by you or your team.

You may not use Dialoqra to break the law, violate third-party rights, infringe confidentiality obligations, distribute malware, interfere with the service, test or bypass security without authorization, scrape or extract data without permission, impersonate others, submit unlawful or abusive content, or use the service in a way that creates legal, technical, reputational, or security risk for us, our providers, or other users.

You may not misrepresent your eligibility for the Free plan, conceal or falsify revenue information, continue using the Free plan after becoming ineligible, or create, split, rotate, or coordinate accounts, organizations, workspaces, or usage patterns in order to evade plan limits, subscription fees, or other commercial restrictions. Any such conduct is a material breach of these terms.

We may investigate suspected violations and may block, rate-limit, suspend, remove, report, preserve, or disclose relevant accounts, sessions, content, logs, and technical records where we consider it reasonably necessary for security, legal compliance, protection of others, or enforcement of these terms.

Paid plans are sold on a recurring basis for the billing cycle selected in the product or checkout flow. Unless we expressly state otherwise, displayed paid-plan prices are exclusive of VAT and similar taxes. Applicable taxes, billing identity details, and invoice data may be determined from the billing information you provide to us or to the payment processor. Receipts, invoices, credit notes, and other billing records may be delivered electronically.

By starting a paid checkout, confirming an upgrade, or otherwise authorizing a paid plan change, you authorize the applicable charges and any recurring renewals for the selected billing cycle until the subscription is canceled or changed in accordance with the service controls then available. Depending on the plan change you choose, an upgrade may take effect immediately, may create a prorated or current-term charge, or may only affect the next renewal. Downgrades, cancellations, and moves to Free generally take effect at the end of the current paid term unless the product, checkout flow, or mandatory law clearly requires a different result.

Unless mandatory law requires otherwise, or we expressly agree otherwise in writing, paid subscription fees are non-refundable once the applicable paid term, renewal, or upgrade charge has begun. We may still issue refunds, partial refunds, credits, or credit notes where we consider it commercially appropriate, where required by law, to correct a billing error, or to resolve a verified dispute. Failed, reversed, or disputed payments may result in suspension, downgrade, withdrawal of paid features, collection activity, or delayed access to invoices or receipts.

If you purchase or use a paid plan as a consumer, any mandatory consumer, withdrawal, conformity, or digital-services rights that cannot lawfully be excluded remain in force. Where applicable law requires express consent to immediate performance, acknowledgement of a loss of withdrawal rights, or additional checkout disclosures before a digital service starts, the applicable checkout or activation flow may request that confirmation and will control to the extent of any direct conflict with these terms.

Dialoqra is a hosted online service that may be modified, patched, migrated, rate-limited, suspended, reconfigured, retired, or discontinued in whole or in part. We may change infrastructure, technical limits, integrations, authentication methods, pricing, or access conditions whenever reasonably necessary for business, legal, operational, or security reasons.

For active paid subscriptions, if we make a change during the paid term that has more than a minor adverse effect on access to or use of the digital service, we aim to provide reasonable advance notice, a valid reason for the change, and any termination, non-renewal, or other remedy required by mandatory law. We may still act immediately without prior notice where reasonably necessary for security, abuse prevention, legal compliance, or urgent operational integrity.

We may shut down servers, retire environments, disable features, close the service, or permanently delete stored data and backups to the extent permitted by applicable law. Where reasonably possible, especially for active paid workspaces, we may offer notice, an export window, or transition assistance before shutdown, migration, or deletion, but you must not rely on Dialoqra as your sole or final repository of any business-critical, archival, legal, or production-essential material.

Any version history, logging, replication, or backup capability provided by Dialoqra exists for product functionality, service resilience, or operational convenience only. It is not a promise that every draft, edit, file, workspace state, or historical record will be preserved, retained, recoverable, or exportable at any particular time.

To the fullest extent permitted by law, you accept that loss, corruption, overwrite, incomplete restore, failed synchronization, failed export, delayed recovery, or irreversible deletion may occur in any hosted software environment, including Dialoqra. Your sole reliable protection against such outcomes is maintaining your own independent copies and retention procedures.

We apply commercially reasonable technical and organizational measures designed to reduce the risk of unauthorized access, misuse, disclosure, alteration, or destruction of data processed through Dialoqra. However, no internet-connected service can guarantee perfect security, uninterrupted availability, or complete protection against intrusion, theft, social engineering, malicious insiders, malware, denial-of-service events, credential compromise, or other hostile acts.

If we become aware of a security incident, account compromise, or personal data breach affecting Dialoqra, we may investigate, contain, preserve evidence, restore, remediate, disclose, notify, or cooperate with authorities as we consider appropriate or as applicable law requires. Except to the extent prohibited by law, KS Creating CommV is not responsible for losses caused by criminal acts, unauthorized access by third parties, account takeover through compromised credentials, failures of external providers, or attacks outside our reasonable control.

Our Privacy Policy explains how we process personal data for account administration, billing, support, security, analytics, and operation of Dialoqra as an independent controller. If you upload or manage personal data of third parties through customer workspaces, you remain responsible for deciding whether that processing is lawful, necessary, and properly disclosed.

Where you or your organization act as a controller for customer-controlled personal data processed through Dialoqra, and Dialoqra processes that data on your behalf to provide the hosted service, the Data Processing Addendum published by us and referenced in the legal pages is incorporated into these terms and applies to that processor relationship unless a separate written data processing agreement states otherwise. Your instructions are limited to the service configuration and actions you take within the product, together with any written instructions we expressly accept.

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless KS Creating CommV, its affiliates, officers, employees, contractors, licensors, and service providers from and against claims, demands, investigations, liabilities, damages, losses, judgments, costs, and expenses, including reasonable legal fees, arising out of or related to your content, your use of the service, your violation of these terms, your infringement of third-party rights, your misuse of personal data, or disputes between you and your collaborators, clients, contractors, or end users.

This indemnity includes claims arising from material you upload, instructions you give regarding storage or sharing, invitations you send, permissions you grant, billing representations you make, data-protection obligations you fail to satisfy, and any allegation that content or data supplied by you should not have been hosted, processed, or disclosed through the service.

Dialoqra is provided on an 'as is' and 'as available' basis. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, title, availability, performance, security, accuracy, compatibility, and uninterrupted or error-free operation. We do not warrant that the service will preserve every draft, meet every legal or archival requirement, prevent every unauthorized act, or be suitable for every workflow or business purpose.

To the fullest extent permitted by applicable law, KS Creating CommV and its affiliates, officers, employees, contractors, licensors, and service providers will not be liable for indirect, incidental, consequential, special, exemplary, punitive, or similar damages, or for loss of data, loss of profits, loss of revenue, loss of goodwill, business interruption, reputational harm, substitute-service costs, or loss arising from security incidents, content deletion, service shutdown, or failures of third-party providers. To the fullest extent permitted by law, our aggregate liability for all claims arising out of or related to Dialoqra will not exceed the total amount paid by you for the service in the twelve months before the event giving rise to the claim, or EUR 100 if you paid nothing during that period. Nothing in these terms excludes liability that cannot lawfully be excluded or limited, and nothing in these terms overrides mandatory consumer, conformity, withdrawal, payment-services, or data-protection rights that apply to you.

We may suspend, restrict, or terminate any account, workspace, or access path immediately if we reasonably believe it creates security, legal, abuse, payment, reputational, or operational risk, or if you breach these terms. We may also terminate the service entirely. Upon suspension, termination, or service shutdown, we may preserve, disable, export, anonymize, or delete data as we consider appropriate, subject only to non-waivable legal obligations.

If we reasonably determine that you were not eligible for the Free plan or that you used account, organization, workspace, or payment arrangements to evade commercial limits, seat limits, or paid-plan requirements, we may require an immediate upgrade, suspend or limit access, deny future Free plan access, or issue an invoice for the unpaid commercial fees and directly related enforcement costs that reasonably correspond to the documented period of ineligible or evasive use, in each case to the fullest extent permitted by applicable law. We will not rely on this clause to override any non-waivable rights that apply to consumers.

These terms are governed by Belgian law, excluding conflict-of-law rules, except to the extent mandatory law in your jurisdiction gives you additional protections that cannot be waived. To the extent permitted by law, disputes relating to Dialoqra will be submitted to the competent courts of the judicial district of the operator's registered office in Belgium. Operator identification and contact: KS Creating CommV, registered in Belgium, enterprise/VAT number BE 0802.256.712, contact email support@dialoqra.com.